A disability includes, but is not limited to, the following:
- Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis amputation, lack of physical co-ordination, blindness or visual impediment deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
- A condition of mental impairment or a developmental disability;
- A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
- A mental disorder, or
- An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
Accessible shall mean capable of being entered or reached, approachable; easy to get at; capable of being influenced, obtainable; able to be understood or appreciated.
Barrier: Anything that keeps someone with a disability from fully participating in all aspects of society because of their disability. Barriers can be visible and invisible. They can be: architectural, physical, communication, attitudinal, technological and organizational.
Assistive Device shall mean a device used to assist persons with disabilities in carrying out activities or in accessing the services of persons or organizations covered by the Customer Service Standard. Assistive devices help people with a variety of disabilities. Here are some examples:
For people who have vision loss: magnifier – makes print and images larger and easier to read, white cane – helps people find their way around obstacles
For people who are deaf, deafened, oral deaf, hard of hearing: hearing aid – makes sound louder and clearer, teletypewriter (TTY) – helps people who are unable to speak or hear to communicate by phone
For people who have physical disabilities: mobility device (e.g., a wheelchair, scooter, walker, cane, crutches) – helps people who have difficulty walking
For people who have learning disabilities: electronic notebook or laptop computer – used to take notes and to communicate
For people who have intellectual/developmental disabilities: communication boards that are used to pass on a message by pointing to symbols, words or pictures
Guide Dog shall mean a dog trained as a guide for a person who is blind and having the qualifications prescribed by the appropriate regulations.
Goods and Services shall mean goods and services provided by <Company Name>.
Service Animals shall mean animals that are used as a service animal for a person with a disability.
Support Person shall mean an individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or with access to goods or services.